سياسة الاستبدال والاسترجاع

In our effort to maintain the trust and satisfaction of our customers and to provide a distinguished online shopping experience through our store, we would like to note that no product is shipped by us to any customer except after verifying its quality and properly packaging it before shipping. Terms of exchange and return: 1. If the reason for the return or exchange is due to a manufacturing defect, damaged product, or a product that was opened and found to be different from what is displayed in the store, the customer has the right to return or exchange the order without shipping fees according to the following regulations: - Request to replace damaged or affected items by contacting us within 24 hours of receiving the products. - The customer has the right to choose after our store team has received the product and confirmed it meets the conditions (either exchange the product with a new one of the same category and value or refund the full amount to the customer). - The exchange request is raised via email ([email protected]) and should include the following: - A copy of the purchase invoice. - A photo of the items to be replaced. - Bank account information matching the requester's details.